This Rental Policy explains the general rules and conditions for bookings made on drivemetunisia.com. DriveMe Tunisia is a car rental comparison and booking website. We do not own vehicles and we are not a rental desk. Your rental agreement is made directly with the local rental partner shown on your booking voucher.

Please read this page carefully before booking. Specific conditions may vary by supplier, vehicle, pickup location, and season. The exact rules for your reservation are always displayed on the offer page during booking and on your voucher after confirmation.

How Booking Works

You choose your pickup and drop-off locations, dates, and car type, then select an offer from available rental partners. Some offers require online prepayment, while others allow payment at pickup. After booking, you receive a confirmation and a voucher that includes the rental partner’s details, pickup instructions, and what documents are required.

Bookings are confirmed online through drivemetunisia.com
Availability and prices depend on live supplier inventory
The rental partner is responsible for vehicle handover and the rental contract

Driver Requirements

Driver requirements depend on the supplier and vehicle category. Common rules include a minimum driver age and a minimum period of holding a driving licence. If a young driver fee applies, it will be shown in the offer details.

The main driver must match the name on the booking voucher
The main driver must present a valid driving licence and ID or passport
Additional drivers must be added according to the offer rules (fees may apply)

Documents Needed at Pickup

To collect the vehicle, the rental partner typically requires the main driver to present the documents below. Requirements may vary, so always follow the exact instructions in your voucher.

Passport or national ID
Valid driving licence (held for the minimum period required)
Booking voucher (digital or printed)
Payment method accepted by the supplier

Some suppliers may request an International Driving Permit (IDP) depending on the country of issue and language/format of your licence.

Payment Methods

Payment conditions depend on the offer. Some bookings require partial or full online payment. Other offers allow payment at pickup. Accepted payment methods at pickup can include credit card, debit card, and sometimes cash. Always check the offer’s payment section before confirming.

Online payment may be required for certain deals
Pay-at-pickup offers may still require a deposit at pickup
Accepted card types and cash acceptance vary by rental partner

No Credit Card and Deposit Rules

Some offers are available without a credit card requirement. However, “No Credit Card” does not always mean “No Deposit”. A refundable deposit may still be required and can be taken by debit card or cash depending on the supplier.

No credit card offers depend on partner availability and location
Deposit amount and method (cash or card) are shown in the offer details
Deposit is typically refunded after the vehicle is returned in acceptable condition

Insurance and Excess

Insurance options vary by supplier and offer. Some prices include basic coverage, while other protection levels can be added during booking or at pickup. The “excess” (deductible) is the maximum amount you may be responsible for in case of damage, depending on the insurance chosen and contract terms.

Always review what is included in the selected insurance option
Some insurance may exclude tyres, glass, underbody, interior, or roof
Driving under the influence, negligence, or contract violations may void coverage

Fuel Policy

The fuel policy is displayed in the offer details. Common policies include returning the vehicle with the same fuel level as at pickup. If the vehicle is returned with less fuel than required, the supplier may charge refuelling costs and an administrative fee.

Mileage Policy

Mileage rules are shown per offer. Some rentals include unlimited mileage, while others have a daily or total distance limit. If a mileage limit applies, extra kilometres may be charged according to the supplier’s rate.

Pickup and Drop-Off

Pickup and drop-off procedures depend on location and supplier. Some partners meet you at the terminal, some operate a desk, and some provide a shuttle transfer. Exact instructions and contact details are provided on your voucher after booking.

Arrive on time and keep your phone available on pickup day
If your arrival time changes, inform the rental partner as soon as possible
Late pickups may be treated as no-show depending on supplier rules

Late Return and Extensions

If you return the vehicle late, the supplier may apply additional charges. If you want to extend your rental, contact the rental partner in advance. Extensions depend on availability and may require a price adjustment.

Vehicle Condition, Deposits, and Refunds

You should inspect the vehicle at pickup and ensure any existing marks are documented by the supplier. At return, the vehicle is typically checked for damages, missing items, and fuel level. Deposits are refunded according to the supplier’s process and timeframe and may take several business days depending on the payment method and bank.

Traffic Fines and Violations

The driver is responsible for traffic fines, tolls, parking fees, and violations during the rental period. The supplier may charge an administrative fee for handling fines, as described in the rental agreement.

Cross-Border Travel and Restricted Areas

Cross-border travel, ferry travel, or driving in restricted areas may be prohibited or require written permission. If you plan to travel outside the allowed region, you must confirm this with the rental partner before pickup. Violating territory restrictions may void insurance coverage.

Cancellation and Changes

Cancellation and change rules vary by offer. If free cancellation is available, the deadline will be shown during booking and on your voucher. If you need to change pickup time, location, or driver details, check your booking terms and contact the support channel listed in your confirmation.

Important Notes

All rentals are subject to the rental partner’s contract signed at pickup. If there is any conflict between this page and your voucher or supplier contract, the voucher and contract terms apply for your specific booking. We recommend reading the offer conditions carefully before you confirm your reservation.